Store Policies

Return & Refund Policy

At SIHAIR.CO, we take great pride in providing premium quality human hair products.

Due to the nature of our products and for hygiene reasons, all sales are final. We do not offer refunds, exchanges, or returns once an order has been processed or delivered.

Please ensure you have selected the correct product, length, texture, colour, and lace option before placing your order.

If your order arrives damaged or you receive the wrong item, please contact us within 48 hours of delivery at sihairuk01@outlook.com with your order number and clear photos. We will investigate and resolve the issue as quickly as possible.

Shipping Policy

Processing Time

• Orders are processed within 3–4 business days, excluding weekends and UK bank holidays.
• Please note that custom-made orders require additional processing time. Processing times may vary depending on the product ordered.
• All hair products undergo a thorough quality inspection before dispatch to ensure you receive the highest quality product.

Delivery Times

Please note that delivery times are estimates and may vary depending on your location and the courier.

Same Day Collection

• Collection is only available for products listed within our Same Day Collection category.
• Orders placed outside of this collection are not eligible for same day collection.

Tracking Information

• Once your order has been dispatched, you will receive a tracking number via email.
• Please note that tracking information may take a few days to be issued, as every order is quality checked before dispatch.
• Once tracking has been sent, please allow up to 24 hours for the courier to update the tracking status.

Shipping Delays

Although we aim to dispatch all orders on time, delays may occur due to:

• High order volumes
• Courier delays
• Adverse weather conditions
• Customs processing (international orders)
• Other circumstances beyond our control

SIHAIR.CO is not responsible for delays once your parcel has been handed to the courier.

Terms of Service

By placing an order with SIHAIR.CO, you agree to our Terms of Service.

• All orders are subject to availability.
• Customers are responsible for providing accurate shipping information.
• SIHAIR.CO is not responsible for parcels delayed, lost, or damaged once they are in the possession of the courier.
• Orders cannot be cancelled once processing has begun.
• By purchasing from SIHAIR.CO, you agree to our Return & Refund Policy and Shipping Policy.

Privacy Policy

SIHAIR.CO respects your privacy.

Any personal information collected during checkout, including your name, address, email address, and payment details, is used solely to process your order and improve your shopping experience.

We do not sell or share your personal information with third parties except where necessary to process payments, fulfil orders, or comply with legal obligations.

By using our website, you consent to our Privacy Policy.

Contact Information

If you have any questions regarding your order, please reach out to our client care team: